... unprecedented constraints in their operations to deal with increased demand and pressed capacity. Thus, this article evaluates the impact of the COVID-19 pandemic on healthcare systems' demand, resources and capacity and provides research directions. Design/methodology/approach This is a viewpoint article...

..., American Airlines, First Chicago Bank ‐ the list goes on and on. Big companies like IBM, with 320,000 employees in 1984, today put out more products faster at a higher quality level with more than 140,000 fewer people. Surplus resources, both people and facilities, result from five factors: 1...

..., dedicated equipment, internal planning resources and independent financial reporting. Performance and control measures were also published separately and in the main were positive. As a result, people were generally well satisfied with their own efforts and therefore felt “comfortable”. The problem...

...Melanie Williams Reports on the creation of the Northern Ireland Quality Centre, established to improve the standard of the business community, exchange information on TQM and reward companies for their improvements. The centre provides extensive resources and advice for companies implementing TQM...