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Keywords: Restaurant industry
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2026) 38 (11): 36–58.
Published: 10 March 2026
...Angelo Bonfanti; Giovanna Bagnato; Felipe Ruiz-Moreno; Chiara Giachino Purpose This study aims to organize existing knowledge on customer experience (CX) in the restaurant industry into a comprehensive framework that explains its creation and impact, identifying antecedents and consequences...
Includes: Supplementary data
Journal Articles
Journal:
The TQM Journal
The TQM Journal (2025) 37 (7): 1802–1826.
Published: 20 August 2024
...@unimercatorum.it 17 01 2024 24 03 2024 21 05 2024 01 07 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Corporate social responsibility (CSR) Environmental responsibility Customer satisfaction (CS) Restaurant industry Iran...
