...Yaifa Trakulsunti; Jiju Antony; Jacqueline Ann Douglas Purpose The purpose of this study is to propose a Lean Six Sigma (LSS) roadmap to guide healthcare practitioners in the implementation of LSS along with a customized LSS tool kit for reducing medication errors. Design/methodology/approach...

.../implications Whilst a survey was used as the data collection instrument future interviews with employees would enhance the understanding of the organisational culture and hence further improve the road map. Originality/value The authors developed a practical and strategic roadmap for a Scottish packaging...