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Keywords: Satisfaction and dissatisfaction indexes
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2017) 29 (1): 37–54.
Published: 09 January 2017
...Arash Shahin; Somaye Mohammadi; Hossein Harsij; Mahmoud Reza Rahbar Qazi Purpose The purpose of this paper is to revise the Kano evaluation table and separating indifference attributes in order to develop satisfaction and dissatisfaction indexes. Design/methodology/approach The indifference...
