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Keywords: Service company performance
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2015) 27 (5): 519–531.
Published: 10 August 2015
... and benchmarking tool for managers and practitioners alike. Originality/value – The present study provides a comprehensive model of performance dimensions reflecting ISO 9001 benefits in service companies. © Emerald Group Publishing Limited 2015 ISO 9001 Service company performance...
