... labour result in construction defects and compromised project outcomes. Research limitations/implications Limitations of the study include its focus primarily on industry professionals' perspectives and its limited scope to the Nigerian context. Future research could explore additional stakeholder...

... rather than the achievement of quality itself. As we enter the twenty‐first century we are challenged with considering and targeting our attention towards a greater stakeholder‐focused approach in order to meet the expectations of project stakeholders. A further important contributor...

... identified to demonstrate sustainable business practices. These are environmental accounting and social and ethical accounting. Takes a construction industry perspective and argues that taking a wider view of the customer that encompasses stakeholders, indeed those in the community who are directly affected...

... stakeholders by offering them superior value and satisfaction beyond what is expected. Reasons for the paradigm shift are discussed,requirements for an orientation of stakeholder delight are highlighted and ways of delighting stakeholders are suggested. A number of realities compel organizations to challenge...

...Terry Ingham Describes a Swedish method of management by objectives(resultkontrakting, or contracting for results). The group involved completes a contract for improvement; they then agree who the stakeholders are and what demands they have. The group has to take responsibility...