Keywords: Stakeholders
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Journal Articles
Journal Articles
The TQM Magazine (2002) 14 (5): 307–317.
Published: 01 October 2002
.... This culture drove high levels of quality and was also observed to appeal to intrinsic motivation to deliver best‐for‐project outcomes. Total quality management Stakeholders Museums Australia independent verification of the benchmarks, including any subsequent changes should these prove...
Journal Articles
The TQM Magazine (2000) 12 (1): 18–26.
Published: 01 February 2000
... identified to demonstrate sustainable business practices. These are environmental accounting and social and ethical accounting. Takes a construction industry perspective and argues that taking a wider view of the customer that encompasses stakeholders, indeed those in the community who are directly affected...
Journal Articles
The TQM Magazine (1998) 10 (4): 276–280.
Published: 01 August 1998
... stakeholders by offering them superior value and satisfaction beyond what is expected. Reasons for the paradigm shift are discussed,requirements for an orientation of stakeholder delight are highlighted and ways of delighting stakeholders are suggested. © MCB UP Limited 1998 Leadership Stakeholders...
Journal Articles
The TQM Magazine (1994) 6 (4): 53–54.
Published: 01 August 1994
...Terry Ingham Describes a Swedish method of management by objectives(resultkontrakting, or contracting for results). The group involved completes a contract for improvement; they then agree who the stakeholders are and what demands they have. The group has to take responsibility...

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