... Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Contextual factors Innovation mechanism Strategy Innovation Quality The “United Nations’ Sustainable Development Goal” 9 aims to “… foster innovation” in industries (United Nations, 2015 , p. 18). In line...

... on to compete successfully. With an emerging economy and significant potential for growth in the travel and hospitality sectors, Colombia is seeking to improve the performance of its hotel industry. To achieve this goal, exploring and analyzing the effects of the strategies and practices implemented...

... turbulence, competition and technological turbulence. Government regulation is a law that controls the way that a business can operate (Li et al., 2017). Stricter or stringent government regulations among firms in the banking industry can propel firm managers to adopt strategies that can improve...

... share (Toporowski, 2009). These harsh conditions do not affect all enterprises to the same degree. For some, this environment is hostile and poses a threat, while for others it is a chance to exploit opportunities and develop (Kunc and Bhandari, 2011). A crucial factor in determining the right strategy...

... total employee participation in continual improvement. In the early 1990s to mid 1990s, we began to see Six Sigma as a business process improvement strategy across a number of organisations. In the late 1990s, we have seen the emergence of Design for Six Sigma as a powerful methodology for developing...

... to corporate strategy being considered as inherent in TQM. Despite an acknowledgement of the existence of this relationship, there is a paucity of research which seeks to investigate the key issues involved. A grounded theory research methodology was developed using 19 grounded case studies of organisations...

...Philippe Hermel; Annie Bartoli When considering the traditional conceptions of strategy and quality, the links between the two concepts appear sketchy. On the other hand, nowadays, the main streams of thought lead to a necessary and complementary relationship between total quality and strategic...

.... and Vardeman , S.B. (1992) “ Statistical process monitoring and fedback adjustment – a discussion ”, Technometrics , Vol. 34 No. 3 , pp. 278 ‐ 81. © MCB UP Limited 2001 Knowledge management Statistics Strategy Data mining Customer care In the developed world since...

... of the strategies that the quality movement may use at the present stage: A, retracting into full specialization; B, widening and attaching new fashionable themes to quality management; and C, focusing on its competitive advantages. Strategy C is recommended. The garbage can itself in the original use denotes...

... organization. Each of the dimensions is dealt with in two chapters. Peter Lorange, the President of IMD and Nestlé Professor of Strategy, explains, in chapter 3, why pioneering spirit is important for recognizing new opportunities before other organizations do and how this spirit can be developed to energize...

... focus and the need to be ahead of the others. Suggests that the challenge for the next century will be how to ensure quality in a business world built on networks such as those of the value chain and the global electronic network. Quality Customer orientation Organizational change Strategy...

...Lennart Sandholm Five stages of quality culture can be identified: dormant, awakening, groping, action and maturity. Most companies being in the groping stage rely on “the flavor of the month”. Since early in the 1980s we can see a number of trendy quality strategies. Just applying what is trendy...

... approach and building core competencies of the organisations concerned. The richness of best practices covered in this paper demonstrates that policy and strategy has to be tackled as a whole process which needs to be managed and reviewed on a regular basis. Most organisations would recognise...

...; examining the positioning of BPR in long‐term organisational change strategies; and exploring the relationship between incremental improvement and radical innovation as approaches to change management. The findings include: more widespread reported use and understanding of BPR than anticipated; some...

... Action learning Quality management Self‐assessment Strategy The authors address the failure of companies to reach a sufficiently mature stage of quality required to be truly competitive and to exhibit the characteristics of so‐called “excellent companies” (Kaye and Dyason, 1995). The authors...

... sees the enemy’s strategy as the core and focus of any battle. This is in line with the ranking of the SQM set. The third‐ranked statement from the Sun Tzu set describes the qualities of the ideal general or manager ‐ an impartial and serene leader. This is very much the Asian view of a composed...

... before about quality and that fits all the fundamental philosophy of lighting small fires as we go” (change agent). © MCB UP Limited 1997 Kaizen Organizational change Service Strategy TQM This paper examines the initial experiences of an organization introducing an organization...

...Kenneth L. Wright; Joyce A. Thompsen The vital factor in any of the “re‐” strategies (reinvention, re‐engineering, realignment, re…) is people’s personal capacity for accommodating change. The most successful organizational transformations include a focus on the readiness of the people as the real...

... are designed into the product through the new product introduction process, in order to achieve the company quality strategy milestones. The quality and reliability processes have been developed as a project management framework, known internally as “common business environment”. Describes the product...

.... In brief, the black hole changes shape but becomes larger overall (see Figure 3). © MCB UP Limited 1994 Chief executives Cost reduction Customer satisfaction Long‐range planning Profitability Strategy The more appropriate response is for the CEO to concentrate on these measures...