...Justyna Pawlak; José Pedro Teixeira Domingues; Otavio Oliveira Purpose The purpose of the paper is to examine whether demographic and psychological factors (such as locus of control, time perspectives and need for achievement) are related to students’ attitudes toward the use of artificial...

...) on behavioural intention (BI) to use Chat Generative Pre-Trained Transformer (ChatGPT) in higher education for an Indian context. The study also examined moderating effects of students’ self-innovativeness (SIN) and integrity (INT) on the relationship between BI and use behaviour (UB) for ChatGPT. Design...

...Nicola Cobelli; Ludovico Bullini Orlandi; Roberto Burro Purpose The authors investigate the role of people-related Total Quality Management (TQM) practices, specifically metaperceptions, in hearing care students' vocational decision-making. In Italy, audiologists are health professionals and must...

... contributes to the body of knowledge by presenting a comprehensive synthesis of articles addressing QoS in HEIs. Practical implications Policymakers and academic administrators can use the findings of this study to conceptualise student satisfaction along the educational value chain. The discussion...

...David Muturi and Jackline Sagwe; Edward Kariuki Mathenge; Alice Wangui Kamau; Jane Mwihaki Kariuki; Jane Wanjiru Munga Purpose – The purpose of this study was to explore how diploma students enrolled in a research project paper report their thoughts, feelings, satisfaction, and service quality...

...Madhav Sinha; Seema Arif; Maryam Ilyas; Abdul Hameed Purpose The purpose of this paper is to discuss the differing views of the students studying in private universities in Pakistan about quality and the gap that exists between their expectations and actual experiences from the services provided...

... of the current study is to develop a multidimensional scale to measure service quality in higher education in the Indian context. Design/methodology/approach The study, descriptive, diagnostic, and causal in nature, has been conducted on students of higher education, particularly technical education in India...

...Bedman Narteh Purpose The purpose of this paper is to investigate the determinants of students’ loyalty in retail banks in Ghana. Design/methodology/approach A review of the literature identified four determinants of customer loyalty which were used to survey 624 students from five...

...Chenicheri Sid Nair; Lorraine Bennett; Patricie Mertova Purpose The purpose of this paper is to highlight the importance of collecting and acting on student feedback as a key component of quality improvement in higher education. The paper seeks to outline a systematic improvement strategy adopted...

...Benjamin Osayawe Ehigie; Megan Taylor Purpose The purpose of this paper is to consider customer expectation, perceived service performance and customer satisfaction as issues of total quality management (TQM) in relationship marketing, and examines how these relate to students' anticipated loyalty...

...Jacques Martin; Claudio Baccarani; Jacqueline A. Douglas; Robert McClelland; John Davies; Lyn Sudbury Purpose The aim of this paper is to compare the use of critical incident technique (CIT) for gathering student feedback in higher education (HE) with the more traditional and commonly used...

... in TQM implementation is the process of customer identification. In addition to customer identification, there are other issues such as leadership, cultural, and organizational issues that tend to create difficulties for TQM implementation in higher education. These issues along with the role of students...