... that in Indian PSCs, public pressure, supplier pressure and competitor pressure were the major drivers for GSCM practices and coercive pressures such as pressure from government and regulatory bodies were insignificant drivers. The results indicated that the influence of green drivers and green enablers altered...

...Les Richards In 1991 SGS‐THOMSON introduced partnerships with key suppliers. Describes how the partnership excellence programmes (PEP) developed. Shows how emphasis on employee empowerment and building trust relationships has resulted in continuous improvements within the supply chain. © MCB UP...

...Ian Seath Describes how OCS Smarts Group is continuing to find better ways of building relationships with customers and suppliers, whilst emphasising the role of employees in this process. Asserts that key to its success is Customer service. Examines the Smarts Quality Care programme. Discusses two...

... to one company, especially with its suppliers. Exemplifies how TQM has strengthened relationships with customers and suppliers. Discusses the contributions of suppliers in suggesting new product developments and alternative uses of existing technologies. Looks at the audits of suppliers, large and small...

...Russell Pender Looks at some of the cultural, institutional and systems‐related aspects of building a fruitful relationship between customers and suppliers. Emphasises the importance of relationships to the survival of free‐market enterprise. Discusses a number of fundamental practices, including...

... Discusses the work of a research group set up to explore an aspect of Dr. Deming′s philosophy, that being to end the practice of awarding business on the basis of price tag and instead, minimize total cost and move towards a single supplier for any one item, on a long‐term relationship of loyalty...

...James Creelman Discusses how, according to Dutton Engineering, Japan′s success is due to trust, and how companies need to trust their employees, suppliers and customers, and eliminate any “terrorists” who might try to jeopardize their success. Discusses Training and development. Emphasizes how...

... of the end result. Claims that the move towards flexible manufacturing places even more emphasis on the need for purchasing to be a part of the TQM programme, forming a relationship with suppliers whereby goods are delivered just‐in‐time. Describes the changes which need to be made in order that purchasing...

... culture. Focuses on the customer/supplier chain and possible areas for improvement, especially in Customer service. Argues that effective communication and total employee involvement are the keys to the success of their quality initiative. States that the main change in the company culture has been...

...Anna Kochan Discusses how statistical process control of products is increasingly demanded by suppliers for the prevention rather than detection of defects. Assert that, according to Ford supplier Valeo Embrayages, it is the way it is applied that makes all the difference. Discusses how, before...