... the members of the research team to pin‐point the lessons based on their experience with healthcare and industrial environments. Afterwards, an exhaustive review of the relevant literature from the last ten years was carried out. Findings Industrial organisations need to develop teamwork frameworks...

... million), whilst the rest were within the range of 500‐1,000 million pesetas ($3.2‐$6.5 million). What follows are the main results from the study. © MCB UP Limited 2000 Employee involvement Quality circles Suggestion systems Teams Automotive parts industry There is a growing...

...Geraldine Hammersley; Ashly Pinnington Continuous improvement groups are teams of employees with special responsibility for improving quality. This paper reports on the first 12 months of a pilot implementation by Land Rover and gives the main results of initial interviews with team members...

...Larry A. Mallak; Pame S. Watts Delayering has spread to the public sector with the US Army going to a team‐based structure in one of its R&D organizations. This organization has wrestled with many issues concerning team effectiveness, quality management, and customer satisfaction during...

...Cyril Atkinson Draws an analogy between a successful work team and a successful soccer team. Identifies several team types which support TQ operations. Suggests that work is evolving from reactive problem‐solving teams towards proactive process improvement teamworking. Illustrates the development...

... to achieve improvements in the level of customer service provided by the section. Upon working through the methodology the team’s recommendation was essentially the re‐engineering of the way work was carried out in the section to achieve a focus on the customer and simplified more rewarding work...

... were selected as priorities by the quality improvement teams. The structure and content of the training curriculum creates a very active, participative, and thorough teaching/learning process. The goal of the programme is for each participant to take responsibility and ownership of the management...

...L. David Weller Addresses quality in schools, and looks specifically at teacher teams, and the problems facing them as they seek to improve quality systems. Suggests that facilitators of quality improvement initiatives identify problems as they are occurring and use various interventions...

... and a perspective from a team of people striving for continual improvement. © MCB UP Limited 1994 Benefits Communications Organizational performance Corporate culture Customer surveys Manufacturing Microtech (Telford) Ltd Teams TQM Microtech (Telford) undertook an executive decision...