...Evangelos Psomas; Dimitrios Kafetzopoulos; Katerina Gotzamani Purpose The present study focuses on two basic determinants of company innovation, namely, quality practices of top management and process quality management. The purpose of this paper is to explore the impact of these determinants...

...Svetoslav Georgiev; Emil Georgiev Purpose The purpose of this paper is to analyse the evolution of top management’s understanding of product quality in Bulgaria since the end of communism. The study examines three specific areas: top management’s understanding of the term “quality”; top...

... and impress on top managers the urgent need for a change in the traditional company culture, the pivotal role of top managers in that change, and the central relevance of“democratic” or “collaborative” interpersonal attitudes and skills, for achieving high quality of performance. At the root...

... as examples of companies which are capitalizing from taking the TQM track. Concludes that the success of TQM depends on the level of dedication exhibited by senior management. © MCB UP Limited 1995 ABB Zamech Hybritech Implementation Nestlé Chocolate and Confections Management Success Top...

... are rare, and when one arises it may already be too late to retain that customer. Company top management needs to be aware of how well or how badly their customers are treated, and what the customers think about it. Sales personnel are not always a reliable source of information about customers’ feelings...

... change, people issues and senior management commitment; there was a lack of focus on the customer, both internal and external. Certain characteristics were evident at each stage of the quality initiative integration. In those organizations where there was a lack of top management...

...Chris Ashton Examines the implementation of profit sharing and employee ownership schemes, uses some case examples to show how the popularity of these concepts has grown over the years. Presents the results of recent research on top management views of such schemes, which show a high percentage...

... sustained high performance, but in fact could in some cases be demotivating. Provides another example of “mixed messages” ‐ the high pay awards often received by top management, especially when their employees receive none, or are even made unemployed. Employees Motivation Performance‐related pay Top...

... the importance of this element and the extolling the virtues of difference between a management obtaining top management review and a quality audit, as well as the commitment, not all are aware of the need to continually assignment of responsibilities and authorities. They will also give a description...

... is that culture change. One reads about myths executive or top 'management culture' and heroes; styles in terms of concepts (read behaviour) heavily influences like task/security, satisfaction, or people/ organisational culture. At lower levels, security; and approaches such as on the other hand, middle...

...; an integrated programme; and clear commitment from top management. Goes into greater detail in each of these four areas. Performance measurement Surveys Top management TQM TOTAL QUALITY MANAGEMENT FAVOURABLE RECIPE JOHN COTTRELL, MANAGER, A. T.KEARNEY A lthough there is a lot of discussion about...

...Colin J. Coulson‐Thomas Draws on the results of recent Surveys which highlight the need for clear vision and sustained top management commitment in culture change. Suggests that in order to gain the necessary skills, management should adopt more of the attitudes, approaches, tools and techniques...

... a clear policy direction. Contends the adoption of TQM is to build a recession‐proof company and this is not done without faith in the people with whom you have to deal. Corporate culture TQM Top management TOTAL QUALITY MANAGEMENT PROFIT AND THE HUMAN FACE OF TQM ALAN SMITH, PM MANAGEMENT...

... to the initiative. Describes the action plan for change. Concludes that the company is a better place to be but, more importantly it will be a better place to be in the future. © MCB UP Limited 1990 Corporate culture TQM Top management Implementation TOTAL QUALITY MANAGEMENT EXCELLENCE THROUGH...

.... Corporate culture TQM Values Top management TOTAL QUALITY MANAGEMENT CREATING CULTURAL CHANGE IN PART I OF A NEW SERIES ON CULTURAL CHANGE, PHILIP ATKINSON LOOKS AT Many people talk about organi­ sational culture and under­ stand its importance in promoting Total Quality, but designed for a purpose...