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Keywords: Trinidad and Tobago
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Journal Articles
Journal Articles
The TQM Magazine (2005) 17 (6): 558–572.
Published: 01 December 2005
...W.G. Lewis; K.F. Pun; T.R.M. Lalla Purpose This paper empirically determines the extent to which the criteria of total quality management (TQM) are achieved in ISO 9001 certified small‐ and medium‐sized enterprises (SMEs) in Trinidad and Tobago (T&T). These criteria represent the attributes...

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