...Ylenia Cavacece; Giulio Maggiore; Riccardo Resciniti; Andrea Moretta Tartaglione Purpose The purpose of this paper is to investigate user satisfaction with digital health solutions by identifying and prioritizing different service attributes on the basis of their impact on improving user...

... Pakistan Universities Students User satisfaction Private universities Total quality management Service quality Higher education Student satisfaction Student loyalty Leadership Higher education is pronounced as industry, and private universities compete for business with other private...

...-based information systems; (2) diversity of Web user types; and (3) variety of Web use profiles. © Emerald Group Publishing Limited 2003 Internet Information systems Service quality User satisfaction Interaction Since the birth of the World Wide Web (WWW), more...

... Customer service Nursing homes Older people Service quality Total quality management User satisfaction Service quality is typically evaluated at the external customer interface. To be effective, the organization needs to focus on the aspects of total quality management (TQM) which deal...