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Keywords: Variability
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Journal Articles
Journal:
The TQM Journal
The TQM Journal (2013) 25 (6): 659–676.
Published: 30 September 2013
... by which anyone in the company may measure the performance of management”. The focus is on improving the quality of the products or services by reducing uncertainty and variability in the manufacturing processes (Deming, 1986 ; Evans and Lindsay, 2001). In addition to stipulating the criteria of effective...
