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In 1894, the Netherland Hotel installed the first in-room telephone to introduce hardware technology (Intelity, 2016). A hundred years later, Hyatt Hotels and Promus Hotel Corporation launched their official websites. Hotel technology has been gradually developed worldwide since 2000s, such as the development of online booking platform, hotel apps and hotel WiFi. In 2015, the world's first robot-operated hotel Henn na Hotel was opened in Japan. By the end of 2018, the Flyzoo Hotel, the first future unmanned hotel built by Alibaba, already started its operations (Henn na Hotel, 2019; Hoteldig, 2018). With the tremendous...

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