Wellness spa hotel experience: evidence from spa hotel guests in Serbia

Darko Dimitrovski is a Full Professor in the Faculty of Hotel Management and Tourism at the University in Kragujevac, Serbia. He holds a PhD in Geography from the University of Belgrade. He has been involved in post-doctoral research fellowship at UTAD, Portugal. He has authored a number of articles in the leading peer-reviewed international journals. He is an Editor of the scientific journal Hotel and Tourism Management and member of editorial board of several international renowned tourism journals. His research interest is largely focused on special interest tourism.

Veljko Marinković is Full Professor of Marketing Research at Faculty of Economics University of Kragujevac and an Associate Professor of Marketing Research at the Faculty of Economics and Business, University of Belgrade, Serbia. He holds PhD in Business Management from the Faculty of Economics and Business, University of Belgrade. He is a member of the Supervisory Board of the Serbian Marketing Association. He has authored a number of articles in the leading international journals (International Journal of Information Management, Technological Forecasting & Social Change, Leisure Sciences, International Journal of Tourism Research, Total Quality Management and Business Excellence, International Journal of Consumer Studies). His major interests are related to customer satisfaction and loyalty, service quality, data analysis and marketing in tourism.

Aleksandar Djordjević is Full Professor at the Faculty of Economics and Business University of Belgrade, teaching courses at the Department of Business Economics and Management. He received his PhD degree from the Faculty of Economics and Business in Belgrade. He published numerous scientific papers both in international and national scientific journals, two scientific monographs and took part in a number of scientific and professional conferences in the country and abroad. He participated in preparation of a number of development projects for the Government of the Republic of Serbia and provided consulting services to several leading companies in Serbia. His areas of interest are as follows: marketing and management focused on the consumers, marketing and management in tourism, strategic marketing.

Erose Sthapit is a Senior Lecturer at the Department of Marketing, International Business and Tourism, Manchester Metropolitan University. His current research interests include memorable tourism experience, interactive value formation, sharing economy and Airbnb. He has published in different high ranking tourism and hospitality journals including Journal of Travel Research, International Journal of Hospitality Management and International Journal of Contemporary Hospitality Management.