... (trust, perceived value and brand engagement) in the hotel sector. This research explores the untapped potential of service robots in providing strategic advantages to hotels. Design/methodology/approach A mixed-methods approach was used, with 14 academic or industry experts with strong backgrounds...

... and interviews with quantitative survey data. Communication interventions were deployed across a hotel group, including digital and in-person formats. Survey responses and field notes were analysed to assess intervention effectiveness, identify implementation drivers and barriers and inform future communication...

... to enhance the tourism and hospitality experience. Incorporating music into a brand’s identity has the potential to influence consumer perceptions and decision-making. This study aims to identify how sonic branding influences consumer attitudes and engagement patterns with hotel brands by using feelings...

... research agenda. Hotel Sustainability Food waste Plate waste Waste prevention Sara Dolnicar can be contacted at: s.dolnicar@uq.edu.au 29 05 2019 21 08 2019 03 09 2019 13 09 2019 16 09 2019 16 09 2019 Further reading Shanklin , C.W...

...Eva Martin-Fuentes; Juan Pedro Mellinas; Eduardo Parra-Lopez Purpose The purpose of this paper is to determine whether different scales and ways to collect reviews and ratings found on online travel agencies (OTAs) can affect hotels, and whether hotels obtain the same or different evaluations...

...Yan-Kai Fu; Weilun Huang; Chin-Nung Liao Purpose The purpose of this paper is to evaluate the hotel selection problem of airlines for their hotel and airline alliance (HAA) to develop potential customers of airlines. This paper will propose a hybrid mathematics evaluation model to help airline...

...Rozila Ahmad; Noel Scott Purpose Hotel labour costs in Malaysia are increasing. This paper aims to explore Langkawi hotel managers’ perceptions about reducing labour costs using various information and communication technology (ICT) innovations. Design/methodology/approach Semi-structured...

...Anna Spenceley Purpose The purpose of this paper is to review the current status of certification and certified hotels on the African continent, and to discuss the implications for mainstreaming sustainable tourism on the continent. Design/methodology/approach The research design focused...

...Eva Martin-Fuentes; Juan Pedro Mellinas Purpose The purpose of this paper is to know which hotels mostly rely on Booking.com, investigating the level of presence on Booking.com around the world by country, hotel size, hotel category and managerial form. Neither the company nor the hotels provide...

...Rozila Ahmad; Noel Scott Purpose – This paper aims to examine the relationship between fringe benefits (FB) provided to hotel managerial employees as part of their compensation and managers’ organisational commitment (OC). Design/methodology/approach – This empirical study collected...