... examine the joint, asymmetric and configurational effects of trust and distrust on perceived value. Findings Trust enhances perceived value and adoption intention and mediates the impact of enabling factors. Hallucination anxiety and privacy concern increase distrust, which does not exert a direct...

... underexplored. Therefore, this study aims to examine the impact of cruise tourism live streaming interaction on consumer purchase intention as well as the mediating roles of perceived trust and perceived value within the Stimulus–Organism–Response ( SOR ) model. Design/methodology/approach A survey...

... (trust, perceived value and brand engagement) in the hotel sector. This research explores the untapped potential of service robots in providing strategic advantages to hotels. Design/methodology/approach A mixed-methods approach was used, with 14 academic or industry experts with strong backgrounds...

...Yan-Kai Fu Purpose This study aims to examine the mediating and moderating processes that link airline brand image to passenger loyalty through perceived value. Design/methodology/approach The research participants were Taiwanese passengers with experience travelling abroad by air. Structural...

...Ana Brochado; José Manuel Cristóvão Veríssimo; João Carlos Lopes de Oliveira Purpose This study aims to explore demographic market segments’ effect on the relationships between memorable tourism experiences (MTEs), perceived value dimensions and tourists’ behavioral intentions. Design/methodology...

... on a review of relevant literature, a robust conceptual framework of customer loyalty comprising satisfaction, self-congruity, functional congruity, perceived value and attractiveness of alternates was constructed. By means of an online panel survey, 828 valid questionnaires were obtained from customers who...

... and assesses the perceived value and umrah travelers’ satisfaction emerging in this relationship. Design/methodology/approach The survey uses the purposive sampling method. Data analysis uses confirmatory factor analysis and structural equation modeling with a total sample of 438 umrah travelers. Findings...