...Shuhao Li; Junxiu Shang; Tianyu Fu; Ruilin Zhu Purpose This study aims to integrate the heuristic-systematic model ( HSM ) and cognitive appraisal theory ( CAT ) to propose a comprehensive framework for understanding the continued intention to adopt service robots, with a focus on perceived...

... (trust, perceived value and brand engagement) in the hotel sector. This research explores the untapped potential of service robots in providing strategic advantages to hotels. Design/methodology/approach A mixed-methods approach was used, with 14 academic or industry experts with strong backgrounds...

...Qiurong Chen; Dan Huang; Mingjie Miao Purpose This study aims to provide insights and guidance for future research on service robot acceptance in the tourism and hospitality (T&H) domain through a comprehensive literature review. Design/methodology/approach A total of 249 journal articles...