Government information and the role of the CCTA Available to Purchase

The right choice of information technology can help to bring about major improvements in the presentation of information and delivery of services. This helps citizens to make informed decisions by providing access to information that is relevant, useful and understandable, offers them more choice and allows them to interact with government on their own terms. This article briefly considers how citizens can gain direct access to government information and services via kiosks. It looks at the issues from both a global and a UK perspective, describes CCTA's prototype Community Access Terminal and outlines the findings of the Kiosk Working Group. CCTA is part of the Office of Public Service. It is responsible for advising on the effective acquisition and use of information technology in government. It helps departments to develop innovative solutions to the problems of providing better access to information and improving service delivery at less cost.