The sciences of knowledge and the sciences of communication have evolved to become two separate disciplines. The current transformations of technologies, managerial practices, and organization of work, force communication sciences to take into account issues related to cognition. Similarly, the science of knowledge needs to better consider the problems of context, economy and social environment, at a higher level of generalization than just those of individuals or groups. This paper seeks to present how both sciences can better integrate.
Starting from an epistemological study of the use of the word “knowledge” in cognitive sciences and in sciences of communication, the authors developed a framework to analyze knowledge management tools and practices.
The framework developed presents the organizational mechanisms for knowledge management in relation to the artifacts (objects) of communication through which they operate. It highlights the cognitive aspects present in communications.
Owing to the general aspect of the framework, some applications in industries might only be relevant to a portion of the framework. Further applications in several contexts are encouraged.
The study of the relationship between knowledge and communication aims to bring together the research which puts into perspective the analysis of forms, tools and methods of knowledge management, with the study of associated communication issues. The implementation of knowledge management systems within organizations is often associated with organizational change. The study of communications implied in this change leads to a macro‐analysis methodology to appreciate strengths and weaknesses of these mutations.
