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Purpose

This study aims to explore the perception and preferences of hiring managers toward employing airline cabin crew for management positions in food and beverage outlets.

Design/methodology/approach

A phenomenological approach is adopted for this study purposefully selecting food and beverage hiring managers and airline cabin crews.

Findings

The study concludes that with customized and effective re-training, food and beverage hiring managers are willing to employ airline cabin crews to assume managerial positions.

Originality/value

This study outlines the practicalities of re-training individuals to improve personal and organizational performance.

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