...Victoria Louise Smith; Xavier Font Purpose – The purpose of this paper is to test whether volunteer tourism organisations are prepared to learn from feedback on the quality of their responsibility communications, and consider whether analysis and communication of results can influence market...

... of observations to encourage and support practice improvements within the volunteer tourism industry to better safeguard both volunteers and vulnerable people they may be working with. Practical implications – A number of clear recommendations are made, including sharing information, improving communication...

...Juan M Madera; Camille E Kapoor; Po‐Ju Chen; Fevzi Okumus; Nan Hua; Khaldoon (Khal) Nusair Purpose The aim of this study is to explore effective communication strategies for Spanish‐speaking and Haitian‐Creole‐speaking employees in hotel companies. Design/methodology/approach A case study...

... in generational differences, workplace communication, management, diversity in the workplace, and many other topics were studied in the production of this piece. Findings This research shows that employers must identify the separate characteristics of each generation present in their workplace. Further...

...Juan M Madera; Camille E Kapoor; Juan M. Madera Purpose The purpose of this paper is to review the contribution made by this theme issue to the literature examining workforce diversity in the hospitality industry and methods that can be used to remediate communication barriers due to differences...