...Jolanta Mirek Purpose Poland has a large number of spa enterprises providing spa tourism services, which is closely linked to the largely state-funded spa treatment. Both the period of the COVID-19 pandemic and the period of the following two years after the end of the pandemic involved many...

...Hamid Mattiello; Omid Alijani; Mohammad Rahimi Moghaddam; Behnam Ameri Purpose This study explores evolving tourist preferences post-COVID-19, focusing on the growing demand for sustainable tourism. Using the X.0 wave/tomorrow age theory when X.0 = 5.0, it identifies transformative trends...

...Ahmad A. Okasha; Farooq Haq; Anita Medhekar; Naveed Yasin Purpose This paper explores medical tourism development challenges in the United Arab Emirates (UAE) pre- and during Covid-19. Medical tourism is becoming a dynamic, rapid growth area and an engine of economic development. Design...

... exchange earner of the country representing over 5% of GDP, around 500,000 employees. The 2019 Easter Sunday terrorist attacks that killed 269 people severely affected tourism. Within a year of the attacks, the global COVID-19 pandemic further impacted tourism further. The current war in Europe added...

...Rajesh Aithal; R.K. Anil; Dechen Angmo Purpose This paper aims to study organisations involved in rural tourism during the COVID-19 crisis and draw out lessons for similar organisations. Design/methodology/approach A qualitative approach has been adopted to develop the case studies...

...Donald Sinclair; Camille Allison Ishmael Purpose The purpose of this paper is to provide answers to the following questions: How was the tourism and hospitality industry in Guyana impacted by the COVID-19 pandemic? What recovery strategies have been designed? What are the prospects...

... Publishing Limited Licensed re-use rights only COVID-19 Pandemic Re-building Tourism Hospitality Innovation Willie and Jayawardena (2022) suggest that domestic tourism should be encouraged. They also suggest that hospitality managers should communicate what actions have been taken...

...Kaewta Muangasame; Eunice Tan Purpose This study examines a phygital approach to rural cultural heritage tourism, adopted by a rural community in Sapphaya, Chai Nat Province, Thailand, in response to the Covid-19 crisis. Specifically, it investigates a community’s initiatives to amalgamate its...

...Altaf Husen Sovani Purpose The aim of this paper is to discuss innovations in response to the COVID-19 pandemic, major investments and reforms required to realize transformation in the tourism and hospitality industry of the European Union. Design/methodology/approach A remedial literature...

... to mitigate Covid-19 transmission within their operations, understand what consumers want and need in a Covid-19 environment and embrace and leverage technology to its full potential. Originality/value This paper should be of interest as it is speaks to today's challenges that confront the North American...

...Lanna-Gaye Kamara Franklyn-Green; Natola Meredith; Ibrahim Ajagunna Purpose The aim of the paper is to examine the impacts of the coronavirus disease-2019 (COVID-19) pandemic on the Caribbean cruise industry and assess the post-pandemic prospects for recovery. Design/methodology/approach...

... the involvement of local people in providing tourists with an authentic Caribbean experience. Practical implications The coronavirus disease 2019 (COVID-19) pandemic has had a significant impact on the Caribbean region. In common with the rest of the world, island destinations had to close their borders...

... implementation of these practices. This paper aims to consider the impact of attitude development and COVID-19 on the sustainability performance of hotels. The study also explores contributions made by hotels to environmental sustainability and society more generally. Design/methodology/approach The study...

...Sonia Bharwani; David Mathews Purpose This study is an empirical exploration of the tech-based transformation strategies being adopted by luxury hotels in India to assuage the fear psychosis and restore guest confidence in the context of the COVID-19 pandemic. It sheds light on the “new normal...

... facilitate an opportunity to expand the knowledge base and address performance gaps in the workplace, and so, in the current situation, formal staff training on important Covid-19 protocols and the provision of a healthy, inclusive experience for hotel guests is important. Gupta and Sahu (2021) explore...

...Shweta Tiwari; Gunjan M. Sanjeev Purpose This concluding article summarizes the main findings in response to the theme issue strategic question: How are hospitality and tourism businesses in India responding to the COVID-19 pandemic? Design/methodology/approach The conclusion identifies some...

...Urjani Chakravarty; Gulab Chand; Udaya Narayana Singh Purpose This paper aims to present the authors’ perspectives on the new narrative styles adopted by international millennial travel vloggers during the COVID-19 pandemic. They aim to promote virtual tourism, and the authors present six examples...

...Vikas Gupta; Garima Sahu Purpose This study aims to identify the innovative training programmes used by the hotel industry in India to support guests and employees during the Covid-19 pandemic. It also discusses the role of contemporary training programmes in boosting consumer confidence...

...Ashutosh Pandey; Ruchika Kulshrestha Purpose This study examines changes in customer service encounter patterns in response to the COVID-19 pandemic during stays at hotels. The study re-visits the hotel services delivery process and examines how the hotel service blueprint has been re-framed...

... impacted the resources and capacities of the tourism industry in Sri Lanka. This study aims to explore the impact of COVID-19 on Sri Lanka as a tourism destination and the tourism industry as a resilient sector of the economy. Design/methodology/approach This qualitative study was conducted from July...