...William Teo; May Ling Siow; Mohd Romzee Ibrahim; Puvaneswaran Kunasekaran; Ahmad Shuib Purpose This study aims to examine the behaviours of leadership in tourism at times of crisis. In so doing, it highlights a radical shift in crisis management and the related policies for the Malaysian tourism...

... for the three organisations, and the popular crisis management model has been used to analyse their responses. Findings The three organisations studied responded well to survive the COVID-19 crisis, and, the responses were grouped into three broad themes, namely importance of a good team supporting...

... Publishing Limited Licensed re-use rights only Resilience Crisis management Disaster management Collaboration Business continuity Hospitality and tourism Tourism Hospitality Preparedness Disaster preparedness Contingency plan Continuity plan The hospitality and tourism industry...

... programs, efficient social media, communications strategies and development of tourist destinations-specific disaster-related crisis management plans were suggested to enhance disaster resilience. Originality/value The present study is widely contributing to the theory of the vital concepts of crisis...

... at: murude.ertac@final.edu.tr © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Uncertainty Crisis management North Cyprus Covid-19 pandemic Competitive strategies This study discusses the strategies that businesses in hospitality and tourism could...