... are customer service, cost competitiveness, culinary management, revenue management and technology. The paper also suggests that it is important to understand how innovations are being managed across different functional departments and whether managers face barriers to the implementation of innovative ideas...

... for a sustainable business – especially in hotels and a number of relatively straightforward measures can be taken to foster a culture of innovation. For example, a unified messaging system (emails and text messages) can facilitate greater responsiveness and innovative culinary approaches may lead to less food...

... issue: “How is the need for innovation being addressed by the Indian Hospitality Industry?” Findings The paper highlights some of the recent innovations that have taken place in the Indian Hospitality Industry, especially in the areas of customer service, cost competitiveness, culinary management...