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Keywords: Customer reviews
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Journal Articles
Worldwide Hospitality and Tourism Themes 1–14.
Published: 10 July 2026
... these perceptions through the lens of tourists' own narratives by analyzing their online reviews. Design/methodology/approach This study adopts a text mining approach to identify authenticity patterns within unstructured user-generated content. A total of 5,130 English-language customer reviews from 535...
