... between customer satisfaction and the presence of VRIO resources and capabilities, as well as its link to overall business performance. Design/methodology/approach The technology-organization-environment framework, combined with the resource-based view theory and concepts from the literature, led...

... 01 2025 24 01 2025 © Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction Electronic word-of-mouth (eWOM) Online reviews Spa tourism The results of the sentiment analysis presented in the discussion show...

... Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Customer satisfaction Self-service Employee retention Hotel cost control Kiosks Technology in hotels Service delivery methods have been undergoing major changes owing to advancements in technology...

...Margarita Zobnina; Aleksandr Rozhkov Purpose This paper aims to discuss the customer satisfaction drivers of Russian tourists choosing hotels in Europe. Design/methodology/approach The study is focused on tangible aspects of the hotel service product adopted from the European Hotel Guest...

...Delroy Chevers; Andrew Spencer Purpose This paper aims to assess the impact of information and communication technology (ICT) on customer satisfaction in Jamaican hotels. Design/methodology/approach An online survey approach was used with 213 hotel guests in Jamaica. Findings The study...

...Olga Oyner; Antonina Korelina Purpose This paper aims to define relevant forms of co-creation activities and customer engagement in value co-creation geared toward increasing customer satisfaction and loyalty in the Russian hotel industry. Design/methodology/approach Secondary data analysis...

... be contacted at: vjauhari@iimtobu.ac.in © Emerald Group Publishing Limited 2010 Tourism Religion Culture Customer satisfaction India This paper summarizes the major findings from the studies featured in this theme issue of Worldwide Hospitality and Tourism Themes. The main...

...@iimtobu.ac.in © Emerald Group Publishing Limited 2010 Tourism Religion Customer satisfaction Communication technologies Commercial services India Gaura‐Nitai Indian deities of Lord Chaitanya and Lord Nityananda. Yagnapurush Kund India's great sages established the Yagna tradition...

... at: rtulip@rediffmail.com © Emerald Group Publishing Limited 2010 Self‐service Communication technologies Customer satisfaction Tourism Religion India Tirupati Tirumala Balaji Devasthanam Tirumala Tirupati Devasthanams also referred as TTD is an independent trust which manages...

... Culture Religion Tourism development Customer satisfaction India This theme issue of Worldwide Hospitality and Tourism Themes addresses the following question: how can the visitor experience be enhanced for spiritual and cultural tourism in India? This question is being addressed so...

..., visitors felt that the Lotus Temple met their expectations and they were satisfied by their experience. Shachi Yadav can be contacted at: shachi@iimtobu.ac.in © Emerald Group Publishing Limited 2010 Tourism Customer satisfaction Religion India Lotus Temple The Baha'i House...

... understand the profile and satisfaction of the various segments of visitors to a destination. Data mining Internet User interfaces Tourism Customer satisfaction It is estimated that there are currently 1.7 billion internet users in the world. Among these, 759 million (or 44 per cent...