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Keywords: Customer service management
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Journal Articles
Worldwide Hospitality and Tourism Themes (2011) 3 (1): 8–13.
Published: 01 February 2011
... at: richard@gullonline.org © Emerald Group Publishing Limited 2011 Professional education Organizational development Customer service management Training Human resource development Tourism The purpose here is to introduce this theme issue and the reasons why Sandals Resorts...
Journal Articles
Worldwide Hospitality and Tourism Themes (2011) 3 (1): 52–59.
Published: 01 February 2011
... to continue using the process for his own ongoing development to professional doctorate level and above all, for the benefit of his employees (or team members) at the resort. Workplace learning Action learning Customer service management Tourism St Lucia © Emerald Group Publishing Limited...
