... process. Findings It highlights recent innovations that have taken place in the Indian hospitality industry especially in the areas of customer service, cost competitiveness, culinary management, revenue management and technology. Practical implications As hotel sector investment in India...

...John D. Pratten; Fabien Maréchal; Fabien Maréchal Purpose The purpose of this article is to examine the food provision in the public houses of a small town. Design/methodology/approach This research has been undertaken using a survey of customers and a series of structured interviews with pub...

... comments and concerns about research such as the need to make findings “relevant and applicable.” “We need industry support, especially gaining access and collecting data” (Dr Fevzi Okumus), and feedback should be stressed to make sure “the right thing is happening from a customer's perspective” (Tom...