... key themes, trends and implications of the utilization of FER technology in enhancing customer emotions and experiences within hospitality and tourism settings. Design/methodology/approach This is qualitative research that utilizes thematic content analysis. The research data were obtained from...

... industry worldwide and in Portugal in particular, is facing major challenges that calls for innovative ways of managing the tourist experience. Several questions regarding tourism have been discussed, including desertification in some inland cities and villages. Originality/value This paper provides...

...Jorge Costa; Silva Carvalho; Daniela Rodrigues Purpose This paper aims to identify the importance of authenticity of the tourist experience, based on the main conclusions of the International Tourism Forum Round Table, attended by representatives of the main entities of the tourism sector...

...Daphne Kasriel-Alexander Purpose The paper aims to provide a general review on the importance of authenticity tourism options and on what makes an experience authentic. Design/methodology/approach Using statistical data provided from agencies and brands, the author takes a critical look...

...Bill J. Gregorash Purpose The purpose of this paper is to present the key food experience factors that affect a consumer’s restaurant meal enjoyment. It considers the effects on the dining experience that come from enhancements in today’s restaurants and the advent of the foodie customer...