... assessment, gender roles, organisational trust, leadership and skills development. Design/methodology/approach The thematic issue applies various methodologies that explore future trends in HRM in the tourism and hospitality sectors. Findings Political, economic, social and technological changes make...

... in their business operations. The research also provides information on future trends in technology that might lead towards the enhancement of the service delivery process. Findings This research helps in identifying the key internal and external challenges that the hospitality industry faces in adopting new...