...Dimitrios Stergiou Purpose This article demonstrates how generative AI, particularly ChatGPT, can be used to support HRM in the hotel industry. It focuses on equipping HR professionals with implementable insights on crafting effective prompts and verifying AI-generated recommendations to address...

... of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at  http://creativecommons.org/licences/by/4.0/legalcode Artificial intelligence Job insecurity Hotel industry Guest...

... deployed. Practical implications In order to recover from the pandemic, the Indian hotel industry faces a colossal task. Even when the virus peaks have passed and hotels can safely reopen, the fear of infection will continue and so guest trust and confidence is essential. Given this, the paper should...

... below and illustrated in Figure 1 . 10 05 2021 10 05 2021 10 05 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Service blueprint Hotel industry Service encounters Service failure COVID-19 Customer actions...

... adverse financial implications. In a few weeks and following the imposition of travel and other restrictions the hotel industry started collapsing and many hotels closed until further notice (Sharma and Nicolau, 2020). The national authorities’ role is crucial as there is currently wide uncertainty about...

... prosperity while protecting the environment. Tourism and hospitality is one of the fastest growing segments of the service industry in the Middle East. Aviation and the hotel industry represent the majority of the hospitality industry, and due to that, this paper aims to showcase their effort in following...

... also has implications for policymakers and higher education institutions in relation to managing skill shortages that exist in the hotel industry. Kakoli Sen can be contacted at: kakolix@yahoo.com © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only...

...Kim-Lim Tan; Tek-Yew Lew; Adriel K.S. Sim Purpose This paper aims to identify a possible solution as to how meaningful work could be considered as a lever in attracting and retaining Generation Y (Gen-Y) employees to work in the Singapore hotel industry. Design/methodology/approach This paper...

... data by use of coding, and summarizing the data in the form of a diagram (Collis and Hussey, 2009). The aim of these expert interviews was the determination of the hotel room design related to the following six dimensions: Technological innovation Hotel industry Economical aspects Germany...

...Paul A. Willie; David Connor; Jordi Sole; Gabor Forgacs; Robert Grieve; Jennifer Mueller Purpose This paper aims to identify possible solutions to the current and persistent challenge of attracting and retaining qualified people to work in Canada’s hotel industry. The outlook for the industry...

...Olga Oyner; Antonina Korelina Purpose This paper aims to define relevant forms of co-creation activities and customer engagement in value co-creation geared toward increasing customer satisfaction and loyalty in the Russian hotel industry. Design/methodology/approach Secondary data analysis...

...Richard Teare Purpose This paper aims to profile the Worldwide Hospitality and Tourism Themes issue “What are the issues facing human capital development in the hotel industry in Nigeria and how might they be addressed?” with reference to the experiences of the theme editors, contributors from...

...Belinda Nwosu; Trevor Ward Purpose The purpose of this paper is to review contributions made to the strategic question about human capital development issues in the hotel industry in Nigeria and how they can be addressed. Design/methodology/approach Based on the strategic question, a critical...

...Prof Leonardo (Don) A.N. Dioko; Raymond H.M. Fok; Ruth M. W. Yeung Purpose – This study aims to explore the factors that affect the work attitudes of Generation Y towards the hotel industry in Macau from the perspective of senior management. Design/methodology/approach – Using a purposeful...

...Dr John Bowen, Dr Seyhmus Baloglu; Morgan Atwood; Cristian Morosan Purpose – This paper aims to provide a deeper understanding of the effective use of Facebook within the hotel industry. It explored which current Facebook practices are effective/persuasive using the elaboration likelihood model...

... in the five-star hotel industry in Dubai as a critical influence in terms of the perceived importance of innovation as a success factor for the future. Originality/value – The study is the first in a series of research papers that explores the relationship between key stakeholders in the hospitality...

...Chandana (Chandi) Jayawardena; Chandana (Chandi) Jayawardena; Anthony Pollard; Rosanna Caira; Altaf Sovani; Paul Willie Purpose This paper aims to provide a relevant backdrop for the Worldwide Hospitality and Tourism Themes (WHATT) theme issue on the hotel industry of Canada...

... for the 2012 Canadian WHATT roundtable and the strategic question: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?” Findings The paper provides valuable information on hotel management and operations, and outlines...

...Chandana (Chandi) Jayawardena; Chandana (Chandi) Jayawardena Purpose This paper aims to present practical answers to the strategic question: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?” It aims to capture...

... Canadian WHATT roundtable and the strategic question: “What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?” Findings The paper outlines historic hotel investment patterns dating back to the 1980s and analyses the current...