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Keywords: Immigrants
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Journal Articles
Worldwide Hospitality and Tourism Themes (2011) 3 (4): 354–364.
Published: 30 August 2011
...Juan M Madera; Camille E Kapoor; Juan M. Madera; Yin‐Lin Chang Purpose The increasing number of Hispanic immigrant employee workers in the hospitality industry in the USA has led to some imperative issues and questions, such as how communication barriers and culture gaps influence work injuries...
Journal Articles
Worldwide Hospitality and Tourism Themes (2011) 3 (4): 319–334.
Published: 30 August 2011
.... Originality/value This research offers valuable strategies for hospitality managers to communicate with those employees who speak limited English. Mary Dawson can be contacted at: mdawson@central.uh.edu © Emerald Group Publishing Limited 2011 Diversity Employees Hospitality Immigrants...
