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Keywords: Management responses
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Journal Articles
Worldwide Hospitality and Tourism Themes (2015) 7 (3): 242–250.
Published: 08 June 2015
... to compare responses to online hotel reviews at five different levels of hotel based on a star-rating system ranging from one star to five stars. Findings – Most hotel managers’ response rates were low, and they paid the most attention to positive comments. Managers at four- and five-star hotels more...
