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Keywords: New processes
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Journal Articles
Worldwide Hospitality and Tourism Themes (2021) 13 (5): 646–659.
Published: 29 July 2021
... and workplace protocols arising from the pandemic. Further, a survey was used to determine the impact of new processes on housekeeping teams and their perceptions of its effect on service quality, guests and employee safety. Findings Some key new processes are: keeping the hotel room vacant for several...
