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Keywords: Reviews
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Journal Articles
Managing natural tourism attractions based on visitor reviews: a case study of Golden Beach, Karpaz
Available to Purchase
Worldwide Hospitality and Tourism Themes (2021) 13 (4): 535–544.
Published: 21 June 2021
...Ali Öztüren; Hasan Kilic; Victor Oluwafemi Olorunsola; Benjamin Omeiza Osumeje Purpose This paper aims to uncover the critical factors relating to the enhancement of a natural tourism attraction from a visitor perspective. Design/methodology/approach The reviews (n = 336) of Golden...
Journal Articles
How hotel responses to online reviews differ by hotel rating: an exploratory study
Available to Purchase
Worldwide Hospitality and Tourism Themes (2015) 7 (3): 242–250.
Published: 08 June 2015
...Dr John Bowen, Dr Seyhmus Baloglu; HyeRyeon Lee; Shane C. Blum Purpose – The purpose of this paper is to investigate how hotels respond to online reviews on a third-party Web site (such as TripAdvisor) based on the hotel’s star rating. Design/methodology/approach – Content analysis was used...
