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Keywords: Service performance
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Journal Articles
Work attitudes of Generation Y in Macau’s hotel industry: management’s perspective
Available to Purchase
Worldwide Hospitality and Tourism Themes (2016) 8 (1): 83–96.
Published: 08 February 2016
... Generation Y’s positive work attitudes and moderating the negatives are vital roles of human resource management strategy to maintain service performance. Originality/value – A comprehensive Generation Y work-attitude framework is developed, and this study incorporates practitioner engagement in real...
