... simple, practical steps. It minimises record-keeping with a picture-based diary and has an implementation strategy involving inspector support, after an extensive period of capacity building. Originality/value – The article demonstrates an effective model for creating an FSMS for small businesses...

...) receiving a B grade, and a very small minority (3 per cent) receiving the highest grade A. A survey of small business was undertaken to capture the information required to determine characteristics of this sub-sector of the hospitality industry. A questionnaire was developed and piloted...