...Martina Košíková; Anna Šenková; Stela Kolesárová; Kristína Šambronská Purpose The aim of the contribution is to present the results of research that dealt with customers’ perception of the quality and range of services provided by spa companies in Slovakia. Design/methodology/approach...

... study data involving health tourism experts is used to identify challenges in product and service development which affect customer satisfaction. Findings Spas need to concentrate on improving their infrastructure where funding allows and to create better quality products and services...