... of integrating technological developments in the Cyprus tourism industry. Design/methodology/approach A qualitative research methodology was employed, using a focus group comprising nine key policymakers from the tourism industry in Cyprus. A thematic analysis was conducted on the collected data. Findings...

... in the travel and lodging industry were found. © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Chatbot Tourism Artificial intelligence Bibliometric analysis Scientometric analysis Thematic analysis VOSviewer It is argued that a number...

.../methodology/approach In-depth interviews were conducted with medical tourism professionals. Fourteen medical tourism stakeholders were interviewed from 1 January to 31 January 2020. Qualitative thematic analysis was applied on medical tourism challenges before and during the pandemic. Findings The major...

... and hospitality managers of branded budgets hotels in India. Design/methodology/approach – Utilizing a multi-method approach, data were collected through literature review, eight in-depth interviews and 422 customer reviews. Thematic analysis using the hybrid approach brings out the challenges faced...

... approach. In-depth interviews were conducted on tour operators in Semporna, while text mining was used to elicit data from the Malaysian National Ecotourism Plan. Thematic analysis was used to analyse the data from the primary sources. Findings – Gaps were evident between best practices guidelines...

... – Tripadvisor.com. A total of 702 reviews of the customers of luxury hotels from the world's top two tourist destinations – France and USA – were analyzed, using thematic analysis. Customers' perspective is juxtaposed with industry's perspective to offer insights on the sales and marketing issues and challenges...