...Yinusa Akintoye Faremi; Simone Britanna Cunningham Heirs Purpose The purpose of this study is to examine the need for training and re-certification of crew for the pandemic-related new normal and for a more sustainable cruise tourism industry. Design/methodology/approach A qualitative method...

...Vikas Gupta; Garima Sahu Purpose This study aims to identify the innovative training programmes used by the hotel industry in India to support guests and employees during the Covid-19 pandemic. It also discusses the role of contemporary training programmes in boosting consumer confidence...

... Publishing Limited Licensed re-use rights only COVID-19 Pandemic Technology Training Hospitality education Growth Revenue Economy Hospitality services Medical tourism Tourism vlogging Hospitality and tourism industry The World Health Organization (WHO) first declared COVID-19...

... how the top hotels in India are addressing the issue of human resource shortages and training and how they are preparing for the future when the market, the customer profile and employee expectations are undergoing a major change. In essence, brand loyalty could be minimal and competition intense...

... India initiative and its implications for industry practitioners, researchers and policymakers. Practical implications At the broader policy level, the theme issue observes that the Skill India initiative by the central government is an ambitious effort to facilitate skills-based training so...

... of Worldwide Hospitality and Tourism Themes, discussing the importance of measuring food safety and quality culture. Design/methodology/approach A viewpoint is put forward by the Campden BRI Head of Membership and Training, supported by the results from a global training survey which was sent to over...

...Andrea Dixon Purpose This paper aims to determine a uniquely Canadian training path for tourism companies to follow to embed sustainable tourism practices in their companies. Design/methodology/approach The foundation of this paper was laid by conducting in-depth executive interviews...

... and can be contacted at: murrayw@uoguelph.ca © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Both the direct costs of recruitment and training and the indirect costs of reduced customer satisfaction are significant (Pearlman and Schaffer, 2013). One...

... dissatisfaction includes the fact that food and beverage service requires skill-based pay where employees are recognized for ongoing training and product knowledge for the current job market in Toronto; this practice does not exist. Bartending calls for an outgoing personality and excellent communication skills...

... proper HCD plans in place for the sector. This makes it difficult to recruit professional staff with the right set of skills and service attitudes. An implementation of a proper tourism policy is a necessity. Training Nigeria Culture Africa Human capital development Expatriate recruitment...

..., trainers, education specialists, policy makers and other stakeholders involved in the food safety training initiatives. Originality/value This is a unique study providing a mechanism for food handlers with low levels of literacy to become “qualified” to international standards. Eunice Taylor can...

... of their impact. Findings Research shows that many hospitality businesses are not adequately managing food safety despite basic training of employees, which has prompted a move towards management level training. Case study research also demonstrates that innovative “evolving methods” of HACCP can assist...

...Juan M Madera; Camilla E Kapoor; Judy Waight; Juan M. Madera Purpose A growing body of research demonstrates that diversity training can be successful in improving attitudes and behaviors towards ethnic minorities but, very little research focuses on the effects of diversity training on ethnic...

... competitors. In an industry category exploding with new contenders, the experience, training, and talent of Sandals' management team and resort staff ensure that the company is well positioned to stay at the forefront of the “all‐inclusive” market. The company's primary hotel brands are Sandals and Beaches...

... Skills Action learning Team working Training Turks and Caicos Islands The first output enables you to reflect on all that you have accomplished so far – the objective here is to initiate a personal learning log so that you can log your learning – as you progress – this will assist you...

... learning in a classroom or training room. GULL has no formal curriculum (the curriculum is derived from the learner's community or workplace) and each pathway to professional certification is aligned with the learner's level of life experience and workplace or community role. The primary purpose...