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Purpose

Social isolation poses significant physical, psychological and social challenges for older adults. Information and communication technology (ICT)-based social networking offers new opportunities to strengthen social connectedness and enhance well-being. This study aims to examine the relationship between social cohesion and social well-being, explores the mediating role of perceived social support and investigates the moderating effect of ICT usage among elderly population.

Design/methodology/approach

A cross-sectional survey was conducted among 194 older adults using validated measurement scales. Data were analyzed using partial least squares structural equation modeling (PLS-SEM).

Findings

Social cohesion was found to have a significant positive effect on social well-being. Perceived social support mediated this relationship, indicating that greater social cohesion enhances well-being through increased support. ICT usage positively moderated the relationship, suggesting that older adults who actively use digital technologies for social networking experience stronger well-being benefits. The results of the study imply that digital tools do not automatically improve the well-being of older adults on their own, but rather serve as a catalyst that strengthens existing social ties. Consequently, policies aimed at reducing elderly isolation must pair digital literacy programs with community-building initiatives to ensure technology effectively amplifies real-world social support.

Research limitations/implications

Promoting social cohesion, perceived social support and digital inclusion can significantly improve the social well-being of older adults and contribute to healthy and active aging.

Social implications

This study highlights that digital tools do not automatically improve the well-being of older adults on their own, but rather serve as a catalyst that strengthens existing social ties. Consequently, policies aimed at reducing elderly isolation must pair digital literacy programs with community-building initiatives to ensure technology effectively amplifies real-world social support.

Originality/value

This study examines how social cohesion enhances the social well-being of older adults through the mediating role of perceived social support. The research introduces ICT usage as a critical moderating factor. The findings reveal that digital tools act as a catalyst, amplifying existing social bonds and community support to combat isolation in aging populations.

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