Making Your Mark On The High Street

The Toys and Games retailer is facing one of the toughest challenges on the High Street. This paper looks at how, with price and product comparisons being very easy to make, and the ongoing rush of the Internet, the strive for a point‐of‐difference has never been more crucial in presenting retail offers. To make that point of difference, one first has to understand the current market and, more importantly, assess it from a customer's point of view.