... This study used partial least squares structural equation modeling (PLS-SEM) for hypothesis testing. The research model was evaluated within the context of luxury restaurants, and moderation analyses were conducted to assess the impact of service encounter pace on customer satisfaction. Findings...

... similar products in the same district (Tofugear, 2018). In addition to customer satisfaction, recent literature pointed out that the experience with retail brand was important in explaining consumers’ choice of a particular brand (Wang et al., 2017). Brand experience was defined as subjective...

... The study combines tweens, mobile phones, and customer satisfaction and loyalty theory. Findings on this combination have not been published previously. However, the combination is important due to the growing mobile phone penetration among tweens and the fast development of mobile phones...