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Keywords: Letter writing and readability
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Journal Articles
Young Consumers: Insight and Ideas for Responsible Marketers (2016) 17 (4): 299–320.
Published: 21 November 2016
... found that alleviating negativity was easier to do for services than for products (Bolkan and Daly, 2009). Consumer socialization Customer service Children and brands Consumer satisfaction and dissatisfaction Corporate complaint handling Letter writing and readability Boschung...
