...Amy Wong; Jimmy Wong Purpose This study aims to investigate the influence of service robot anthropomorphic factors on trust and emotion, which subsequently affect consumer outcomes such as value co-creation and consumer wellbeing. Design/methodology/approach The authors gathered empirical data...

... is effective, it activates an obligation that can negatively impact young consumers’ wellbeing. As such, it also contributes to extending the limited empirical examination of the ethics of fundraising. Theoretically, this research extends understanding of the distinct but simultaneous mechanisms of gratitude...