... 17 07 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Junzi Confucianism Strategic marketing orientation Scale development Corporate social responsibility Business performance Given the growing importance of the Chinese market...

... financial performance. Originality/value Previous research lacks the link between ECRM success factors and business performance (financial and non-financial). Within the banking sector, previous studies have demonstrated the positive effects of implementing CRM. For instance, Krasnikov et al...

... path analysis is used to examine the above mediating role. Findings Results indicate that intelligence dissemination (ID), response implementation (RI) and business performance relationship is significantly mediated via fellow-feelings and organisational harmony. However, the relationship between...

... between price satisfaction and business performance in an agriculture industry. Price satisfaction refers to the psychological result of a difference between price expectations and price perceptions (Gyau et al., 2011 ; Matzler et al., 2006). In any market exchange relationships...

...Nelson Oly Ndubisi; Yew Chong Tan; Felix Mavondo; Steve Worthington Purpose The paper aims to examine the mediating role of relationship quality in the relationship between organisational capabilities and business performance in palm oil processing companies in Malaysia. Design/methodology...

... Indian retail banking context. © Emerald Group Publishing Limited 2010 Market orientation Business performance Banking India Service industries Autonomy can be defined as the degree to which one may make significant decisions without the consent of others and can be treated...

... by which a market oriented culture is transformed into superior organizational performance. Originality/value This paper is one of the first to examine the joint effects of MO and CSR on business performance. The empirical evidence from China adds to the existing literature on the respective importance...

... forces Business performance Content management The arrival of world‐class competition has challenged the very survival of companies in many of the Indian industrial sectors. Competition has become intense and new practices like submitting tenders on the net is gradually becoming the order...

...Khong Kok Wei; Mahendhiran Nair Purpose The aim of this paper is to examine the degree of how customer service management (CSM) affects perceived business performance measures (PBPM) in Malaysian banks and finance companies. Design/methodology/approach The aim was achieved through an empirical...