..., Customer services quality http://www.emeraldinsight.com/10.1108/APJML-01-2014-001 This article originally appeared in Volume 24 Number 5, 2012, pp.755-784, Asia Pacific Journal of Marketing and Logistics Service quality Past experience Communication Image Satisfaction...

... quality literature in higher education context is inadequate to explain the determinant(s) of perceived quality. © Emerald Group Publishing Limited 2012 Service quality Past experience Communication Image Satisfaction Trust Higher education Brands Customer services quality...

... Group Publishing Limited 2012 United Arab Emirates Internet Online access Consumer behaviour Customer services quality Online booking services Trust Image Quality Offline factors Online reservation constitutes one of the largest and fastest‐growing segments of B2C e‐commerce...

..., customer delight should be a different goal from customer satisfaction. © Emerald Group Publishing Limited 2011 Customer trust Customer delight Customer commitment Bank automated services Customer services quality United Arab Emirates In accordance with the theory of Morgan and Hunt...

... Customer satisfaction Customer services quality Sporting events As a variety of martial arts forms crossed national borders, awareness of and involvement in martial arts around the world has increased. Today, the martial arts industry is rapidly evolving into a mature and highly competitive...

... and lead to termination of hypermarkets' relationships with their customers. A focus on the developers and terminators provides practical insights to foreign and indigenous managers of hypermarkets in the Far East for focus in service delivery. China Far East Hypermarkets Customer services quality...

... context of the research study. In addition, there is very little research done in maritime transport as a service sector on how service quality is defined and attributed. Quality management SERVQUAL Freight forwarding Customer services quality Vietnam © Emerald Group Publishing Limited...

... information sources (explicit and implicit service promises) influence Chinese students’ expectations of overseas universities service quality. Consumers China Australia Students Information research Customer services quality Enormous growth in the global demand for international higher...