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1-3 of 3
Keywords: Distinct perceived value
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Journal Articles
The ADEPT service quality model and distinct perceived value for strategic marketing management: the moderating effect of knowledge-learning experience
Available to Purchase
Asia Pacific Journal of Marketing and Logistics (2024) 36 (4): 917–935.
Published: 31 October 2023
...Dae Hui Lee Purpose The first purpose of this study is to identify the suitability of a framework that includes ADEPT (i.e. ambience, delivery, environment, product and technology) service quality constructs, distinct perceived value and customer satisfaction. The second purpose is to not only...
Journal Articles
The trinity of extended service quality, distinct perceived value, and customer loyalty facilitators
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Asia Pacific Journal of Marketing and Logistics (2023) 35 (5): 1262–1287.
Published: 09 August 2022
...Dae Hui Lee Purpose In line with rapidly developing digitalized marketing technologies, extended service quality has been actively investigated in the exhibition industry. The importance of distinct perceived value linked to service quality has also been emphasized for increasing customer...
Journal Articles
Linkages among extended service quality, distinct perceived value and satisfaction in the exhibition trust-building process
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Asia Pacific Journal of Marketing and Logistics (2022) 34 (4): 817–842.
Published: 24 August 2021
...Dae Hui Lee Purpose The purpose of this study was to examine the causal relationship between extended service quality including information and communications technology (ICT) and distinct perceived value. This study also examined whether distinct perceived value has different effects...
